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BOWMEOW PETCARE PET SITTING
POLICIES All
uses of the phrase “Bowmeow, We or Us” shall refer to Bowmeow Petcare. Customer referred as “Customer or
You”
CLIENT # _____________ 1.
Scheduling & visit times: Scheduling is on a first come first
service basis and we will do our best to accommodate your needs. We will visit at the requested times as closely as possible.
However, if an unforeseen situation arises, the time may be adjusted. 2.
Confirmation Call (prior to departure): We will make confirmation call or e-mail no less than
two days before each departure in order to verify that all information (dates, contact numbers, etc.) are still correct. Since
phone mail messages or e-mails are not 100% reliable, please make sure we speak personally or e-mail is acknowledged by Bowmeow.
Please do not depart without doing so. This is to ensure your pet’s needs are carried out as intended. 3.
Early Returns:
We understand your plans change and are very flexible if notified. If you return home early, please notify us immediately.
If, however, you do not notify us of an early return and we make a trip and you are home, the regular per visit charge applies. 4.
Cancellations: We understand your plans change and we generally, do not charge for cancellations with adequate notice. However, if
you cancel 24 hours or less prior to the date of the first visit there will be a $__ cancellation fee. 5.
Holiday Cancellations: Please understand that pet sitting
services and kennels receive more requests for reservations than they can handle during these holiday time periods and we
may have turned away other clients because we have reserved time for you during a busy season. If you cancel four days or
less before any holiday, you will be charged for one full day’s visits. 6.
Inclement Weather (Severe storms, hurricanes, snow/ice conditions etc.):You will entrust us to use best judgment in caring for your pets(s)
and home if we are servicing you at the time of inclement weather. We will certainly try to carry out our services to the
best of our ability. The care we provide to our customers’ pets and their safety is our first concern. Customer selection
of a nearby emergency contact has been requested. The inclement weather plan will be as follows: 1) Every effort will
be made to drive to your home; 2) The service schedule may need to be changed due to extreme circumstances; 3) If it is not
possible to drive safely to your home, your emergency contact will be notified; 4) If possible, you will be notified that
the above-mentioned contingency plan has been activated. 7.
Emergency Contact: Bowmeow Petcare has requested the name and phone number of a person living nearby (with access to your home). This
should be a person close enough to walk to your home if roads are impassable (for example, a neighbor). If we are physically
unable to drive to your home this information is crucial so that we can contact this person to request their assistance to
check on your pet(s). Please remember that garage door openers are not operational in the event of power outages. In
the event that the customer does not provide a nearby emergency contact with access to your home, customer realizes that we
will provide service as soon as conditions allow us to reach your home safely.
Name of Emergency Contact: ____________________________________________________ Address: _____________________________________________________________________ Phone: _______________________________________________________________________ 8. Medications/Vaccinations: Bowmeow Petcare will attempt to administer medications as directed but cannot be held responsible
for complications that arise as a result. Excessively shy cats with medical problems can be a serious risk. If you have such
an animal, this must be thoroughly discussed. Under no circumstances will we service any pet that has any
form of contagious illness. This is for the safety of other customers. We require that all pets have the necessary vaccinations
and immunizations before service begins. If our pet care provider is bitten or exposed to any disease or ailment received
from the client’s pet(s) that has not been properly or currently vaccinated, the client will be responsible for all
costs and damages that may incur. 9. Access to your Home by Others: If customer allows any other person(s) access to their home during our contract period, Bowmeow cannot
be held liable for any damages to property or pets as a result. Please notify us if someone will be in your home. Please also
notify the person(s) in your home that a petsitter is coming so that your visitor, as well, is not surprised by our entrance.
10. Fences: Fenced in yards are wonderful play spaces for pets, however, no fence system is totally secure. For
your pet’s safety, Bowmeow does not accept responsibility or liability for
any pets that escape or are injured or lost, fatal or otherwise, when pets are left out or given access to a fenced in area.
This includes electronic, wood, metal or any other fence types. 11. Pet and house clean-up: We will properly dispose of pet waste and do our best to clean up any accidents your pet may have. We are not responsible
for carpet/flooring stains created by your pet(s). We do request that your provide plastic bags, towels, cleaning products,
paper towels, trash bags and indicated where you would like the waste disposed of. 12. Leashes: All dogs will be required to be on leash during outdoor walks. 13. Unforeseen purchases: Any necessary food, litter, cleaning supplies
or other necessary items that contribute to the health and well being of your pet will be purchased by Bowmeow. We will retain
a receipt and the customer will be responsible for reimbursement of these items. A $__ trip fee will be applied. 14. Animal Behavior: Animals’ behavior can be unpredictable. Bowmeow does not accept responsibility or liability
for animal behavior which results in injury to the client’s animals. Further, if our pet care provider is harmed or
injured by the client’s animals, the client/owner accepts full responsibility for the cost of any necessary medical
attention required by either the pet care provider or by the animals. 15. Updates: Please provide us with any changes regarding your pets’ care, phone number changes, and other
pertinent information. 16.
Payment: For service period of five days or more, full payment is required
five business days in advance, or at the time house keys are obtained. ·
Payment is due on or before the 1st day
of service; customer has the option to post-date their checks to the LAST date of service and it will not be cashed until
after service is complete. Customer will be quoted the rate of the total payment at the time of the confirmation call and
we will leave a paid invoice for your records as a receipt.· Return Check Charges: There is a $35 fee for any returned checks. 17. Keys:
If you are not already doing so, consider letting Bowmeow retain your house key. In the event of an unexpected
trip, you’ll be glad you did. Keys are kept in a secured lock system and are coded for customers’ confidentiality.
If you choose not to have us retain a key, picking up and returning your keys requires two extra trips and there will be a
$__ charge per trip for time and mileage. A second option for key return is via U.S. mail, paid by the customer. (We cannot be responsible for keys sent by U.S. mail.) I, _____________________________________,
have read, understand and agree to the pet care policy of Bowmeow Petcare. All policies and guidelines are subject to change
at the company’s discretion. Pet Owner Signature: _____________________________________________________ Date: _________________ Pet Owner Signature: _____________________________________________________
Date: _________________ Company Signature: ______________________________________ Date: _________________
CLIENT # _____________
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